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Privacy Policy

Fassada Systems

Last updated: 25 August 2026

1. Introduction

Fassada Systems values the privacy of its website visitors, customers, prospects, suppliers, partners and other persons with whom it interacts.
This Privacy Policy explains how Fassada Systems collects, uses, stores and otherwise processes personal data in connection with its website, its business activities and communications with you.
We process personal data in accordance with applicable Belgian and European data protection legislation, including Regulation (EU) 2016/679, the General Data Protection Regulation ("GDPR"), and applicable Belgian data protection legislation.
This Privacy Policy should be read together with our Cookie Policy where relevant.

2. Who is responsible for your personal data?

The controller responsible for the processing of your personal data is:
Hereinafter referred to as "Fassada Systems", "we", "us" or "our".
If you have questions about this Privacy Policy or the way in which we process your personal data, you may contact us using the contact details above.


3. What personal data may we process?

Depending on how you interact with us, we may process different categories of personal data.

  • identification data, such as your name and surname;
  • professional information, such as your job title, company or organisation;
  • contact details, such as your e-mail address, telephone number and postal address;
  • information you provide when contacting us or completing a form on our website;
  • correspondence and communications with us;
  • information relating to requests for quotations, commercial enquiries, projects or contractual relationships;
  • invoicing, payment and administrative information;
  • technical information relating to your use of our website, such as your IP address, browser type, device information, log data and similar technical identifiers;
  • information collected through cookies and similar technologies, where applicable;
  • any other personal data that you voluntarily provide to us.

We aim to process only personal data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed.

4. How do we obtain your personal data?

We may obtain personal data directly from you, for example when you:

  • visit or use our website;
  • contact us by e-mail, telephone or through a contact form;
  • request information, a quotation or another service;
  • enter into a commercial or contractual relationship with us;
  • subscribe to communications from us;
  • attend an event, meeting or presentation involving Fassada Systems;
  • apply for a position with us;
  • otherwise communicate or interact with us.

We may also obtain personal data indirectly from other sources, such as:

  • your employer or organisation;
  • business partners, suppliers or professional contacts;
  • publicly available sources, such as company websites, public registers or professional networking platforms;
  • service providers acting on our behalf;
  • other third parties where permitted by law.

Where required by applicable law, we will provide the necessary information regarding such indirect collection.

5. Why do we process your personal data?

5.1 Responding to enquiries and communications

We may process your identification and contact details and the content of your communications in order to respond to questions, requests, contact forms or other enquiries.
The processing may be based on our legitimate interest in communicating with persons who contact us or, where your enquiry relates to a possible contract, on taking steps at your request prior to entering into a contract.

5.2 Preparing quotations and entering into contracts

We may process personal data in order to prepare quotations, negotiate agreements, conclude contracts and provide our products or services.
Where you are personally a party to the contract, the processing is necessary for the performance of the contract or for taking pre-contractual steps at your request.
Where you act on behalf of an organisation, the processing may be based on our legitimate interest in managing and performing our commercial relationship with that organisation.

5.3 Customer, supplier and partner management

We may process personal data to manage our relationships with customers, suppliers, contractors, professional advisers and business partners.
This may include project management, communication, administration, account management and operational coordination.
Such processing may be necessary for the performance of a contract, compliance with legal obligations or our legitimate interest in efficiently managing our business relationships.

5.4 Administration, invoicing and accounting

We may process personal data for invoicing, bookkeeping, payment processing, financial administration and compliance with accounting, tax and other legal obligations.
This processing is generally based on the performance of a contract and/or compliance with our legal obligations.

5.5 Website operation, security and improvement

We may process technical and usage information in order to:

  • operate and secure our website;
  • detect and prevent fraud, abuse or technical problems;
  • diagnose errors;
  • maintain the stability and performance of our website;
  • improve our website, services and user experience.

Depending on the specific processing activity, this may be based on our legitimate interests, legal obligations or your consent where required.
For further information about cookies and similar technologies, please consult our Cookie Policy.

5.6 Marketing and business development

Where permitted by law, we may use professional contact information to inform existing or prospective business contacts about our activities, products, services or relevant developments.
Where consent is legally required, we will only send such communications after obtaining valid consent.
Where processing is based on legitimate interests, you may object to the use of your personal data for direct marketing at any time.

5.7 Legal claims and compliance

We may process personal data where necessary to:

  • comply with applicable laws and regulations;
  • respond to requests from competent authorities;
  • establish, exercise or defend legal claims;
  • protect our rights, property, systems or interests;
  • prevent or investigate unlawful activities.

The applicable legal basis may be compliance with a legal obligation or our legitimate interest in protecting our business and legal rights.

5.8 Recruitment

If you apply for a job, internship or other position with Fassada Systems, we may process information such as your contact details, CV, professional experience, education and other information you provide as part of your application.
This processing may be necessary to take steps prior to entering into an employment relationship and may also be based on our legitimate interest in recruiting suitable candidates.
More specific information may be provided during the recruitment process where appropriate.

6. What legal bases do we rely on?

Depending on the circumstances, we process your personal data on one or more of the following legal bases under the GDPR:

  • performance of a contract or pre-contractual measures, where processing is necessary to enter into or perform an agreement with you;
  • compliance with a legal obligation, where we are required by law to process certain personal data;
  • our legitimate interests, provided that your interests and fundamental rights do not override those interests;
  • your consent, where the law requires us to obtain your prior consent.

Where processing is based on consent, you may withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7. With whom may we share your personal data?

We do not sell your personal data.
Where necessary for the purposes described in this Privacy Policy, we may share personal data with categories of recipients such as:

  • employees and authorised personnel of Fassada Systems;
  • affiliated companies, where applicable;
  • IT, hosting, cloud and software service providers;
  • website and technical service providers;
  • accounting, financial and payment service providers;
  • professional advisers, including accountants, auditors, insurers and legal advisers;
  • suppliers, contractors and business partners where necessary for a project or service;
  • public authorities, courts, regulators or law enforcement agencies where required by law;
  • prospective purchasers, investors or advisers in connection with a corporate transaction, where legally permitted.

Where a third party processes personal data on our behalf as a processor, we require appropriate contractual and organisational safeguards in accordance with applicable data protection law.

8. International transfers

Some of our service providers or their systems may be located outside the European Economic Area ("EEA") or may process personal data from countries outside the EEA.
Where personal data is transferred outside the EEA, we take appropriate measures to ensure that the transfer complies with the GDPR.
Depending on the circumstances, such transfers may rely on:

  • an adequacy decision adopted by the European Commission;
  • Standard Contractual Clauses approved by the European Commission;
  • other legally recognised safeguards or transfer mechanisms.

Where required, additional safeguards may be implemented taking into account the nature of the transfer and the destination country.
You may contact us for further information regarding the safeguards applicable to international transfers of your personal data.

9. How long do we retain your personal data?

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, taking into account applicable legal, contractual, accounting and operational requirements.
The applicable retention period may therefore vary depending on the type of personal data and the purpose of the processing.
When determining retention periods, we may take into account:

  • the duration of our relationship with you or your organisation;
  • the time necessary to respond to an enquiry or provide a service;
  • applicable statutory limitation periods;
  • accounting and tax retention obligations;
  • contractual obligations;
  • the need to establish, exercise or defend legal claims;
  • information security and fraud prevention requirements.

When personal data is no longer required, we will delete or anonymise it, unless further retention is required or permitted by law.

10. How do we protect your personal data?

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access and other unlawful forms of processing.
Such measures may include, where appropriate:

  • access controls;
  • authentication mechanisms;
  • network and system security measures;
  • backups;
  • encryption or similar security measures;
  • confidentiality obligations;
  • internal policies and procedures;
  • limited access based on business need;
  • security monitoring and maintenance.

No method of electronic transmission or storage is entirely risk-free. We therefore continuously assess and improve our safeguards where appropriate.

11. What are your rights?

Subject to the conditions and limitations provided by the GDPR, you may have the following rights regarding your personal data:

  • right of access - you may ask whether we process personal data relating to you and request a copy of that data;
  • right to rectification - you may request correction of inaccurate or incomplete personal data;
  • right to erasure - you may request deletion of your personal data in certain circumstances;
  • right to restriction of processing - you may ask us to restrict the processing of your personal data in certain circumstances;
  • right to data portability - where the legal conditions are met, you may receive certain personal data in a structured, commonly used and machine-readable format or request its transfer to another controller;
  • right to object - where processing is based on legitimate interests, you may object to the processing on grounds relating to your particular situation;
  • right to object to direct marketing - you may object at any time to the processing of your personal data for direct marketing purposes;
  • right to withdraw consent - where processing is based on consent, you may withdraw that consent at any time;
  • rights relating to automated decision-making - where applicable, you may have rights in relation to decisions based solely on automated processing that produce legal or similarly significant effects.

The applicability of a particular right depends on the circumstances and the legal basis of the processing.

12. How can you exercise your rights?

You may submit a request regarding your personal data by contacting us at: info@fassada.com
Please provide sufficient information to allow us to identify the relevant personal data and understand your request.
Where necessary, we may ask you to provide additional information to verify your identity. We will only request information that is reasonably necessary for this purpose.
We will handle your request in accordance with the time limits and requirements of applicable data protection law.

13. Right to lodge a complaint

If you believe that your personal data has been processed in violation of applicable data protection law, you have the right to lodge a complaint with a competent supervisory authority.
In Belgium, the supervisory authority is the:
Belgian Data Protection Authority Gegevensbeschermingsautoriteit / Autorite de protection des donneesRue de la Presse 35 / Drukpersstraat 351000 Brussels Belgium
You may also contact the data protection authority in the EU or EEA Member State of your habitual residence, place of work or place of the alleged infringement, where applicable.
We encourage you to contact us first if you have a question or concern, so that we have the opportunity to address it.

14. Cookies and similar technologies

Our website may use cookies and similar technologies.
Certain technologies may be strictly necessary for the operation or security of the website, while others may be used for functionality, analytics, personalisation or marketing.
Where consent is legally required, such technologies will only be used after you have provided valid consent.
For more detailed information about the use of cookies and similar technologies, their purposes and how you can manage your preferences, please consult our Cookie Policy and the cookie preference centre available on our website.

15. Automated decision-making and profiling

Unless explicitly stated otherwise in connection with a specific service, Fassada Systems does not use personal data collected through this website to make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you.
If this changes, we will provide the information required by applicable data protection law.

16. Third-party websites and services

Our website may contain links to websites, platforms or services operated by third parties.
Fassada Systems is not responsible for the privacy practices of these independent third parties. Their processing of personal data is governed by their own privacy policies and terms.
We recommend reviewing the relevant privacy information before providing personal data to third-party services.

17. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time, for example to reflect:

  • changes to our activities or services;
  • changes to our website;
  • changes to the way we process personal data;
  • new service providers or technologies;
  • changes in applicable legislation or regulatory guidance.

The most recent version will always be made available on our website.
The date at the top of this Privacy Policy indicates when it was last updated.
Where required by law, we will provide additional notice or request renewed consent before implementing a material change.

18. Contact

If you have any questions about this Privacy Policy, the processing of your personal data or the exercise of your rights, please contact:
Fassada Systems BV with registered office in Theo de Belderlaan 2, 2240 Zandhoven, Belgium, known under Company number BE0501.653.514. E-mail: info@fassada.com Website: www.fassada.com